Privacy Policy

1. Introduction

At Reside Prime, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your information when you use our property rental and sale platform services.

Our platform facilitates both property rentals and property sales, connecting landlords, tenants, buyers, and sellers. This policy applies to all users of our services, including property owners, tenants, buyers, sellers, and real estate professionals.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, date of birth, and government-issued identification for verification purposes.
• Account Information: Login credentials, account preferences, profile information, and user settings.
• Property Information: For property owners, landlords, and sellers, details about properties listed including address, features, photographs, pricing, availability, and property history.
• Financial Information: Payment details, transaction history, billing information, credit card information (processed securely through third-party payment processors), and financial verification documents.
• Communication Data: Messages between users, inquiries, customer support communications, and feedback.
• Technical Data: IP address, browser type and version, device information, operating system, time zone setting, location data, and unique device identifiers.
• Usage Data: Information about how you use our website, including pages visited, search queries, interactions with listings, saved properties, and user behavior patterns.
• Professional Information: For real estate agents and brokers, license information, professional credentials, and business details.
• Application Data: For tenants and buyers, rental applications, purchase offers, financial statements, employment verification, and background check information.

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our property rental and sale platform services
• Processing transactions and managing payments for listings, applications, and premium services
• Facilitating communication between property owners and potential tenants/buyers
• Verifying user identities and preventing fraud and abuse
• Personalizing your experience and showing relevant property listings based on your preferences
• Improving and optimizing our platform functionality and user experience
• Sending service updates, notifications, and marketing communications (with consent)
• Conducting background checks and verification processes
• Complying with legal obligations and regulatory requirements
• Analyzing usage patterns to improve our services
• Providing customer support and resolving disputes
• Ensuring platform security and preventing unauthorized access

4. Data Sharing and Disclosure

We may share your information with:

• Other Users: When necessary for the functioning of our service (e.g., property owners can see tenant applications, buyers can view property details, users can contact each other).
• Service Providers: Third parties that help us operate our platform (payment processors, hosting services, email providers, analytics services, etc.).
• Legal Authorities: When required by law, court order, or to protect our rights or the safety of users.
• Business Partners: Trusted partners who assist us in providing services, subject to confidentiality agreements.
• Background Check Services: For tenant screening and verification purposes (with consent).
• Real Estate Professionals: Licensed agents and brokers who may assist with transactions.

We do not sell your personal information to third parties for marketing purposes.

We may share aggregated, anonymized data for research, analytics, and business purposes.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Secure data centers and infrastructure
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Specific retention periods may vary based on:

• Type of information collected
• Purpose of collection
• Legal requirements
• User account status

When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to and receive a copy of your personal data
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing of your data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data
• Withdrawal: Withdraw consent (where processing is based on consent)
• Complaint: Lodge a complaint with supervisory authorities

To exercise these rights, please contact us using the information in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Understand how you use our services
• Provide personalized content and recommendations
• Analyze website traffic and performance
• Improve our platform functionality

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

We also use third-party analytics services that may collect information about your use of our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Other appropriate safeguards as required by law

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the new policy on our website
• Sending you a direct notification via email
• Displaying prominent notices on our platform

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Online: Contact Form

We will respond to your inquiry within a reasonable timeframe.