Frequently Asked Questions
Find answers to common questions about our property marketplace platform
Getting Started
How do I create an account?
Click the "Sign Up" button on our homepage and fill out the registration form with your name, email, and password. You'll receive a confirmation email to verify your account.
Is it free to use the platform?
Yes, creating an account and browsing properties is completely free. We offer subscription plans for property owners who want to list multiple properties or access premium features.
What types of properties can I find?
Our platform features both rental properties and homes for sale. You can find apartments, houses, condos, townhouses, and other residential properties.
Property Listings
How do I list my property?
After creating an account, click "List Your Property" and fill out the property details form. You can upload photos, add descriptions, and choose whether to list for rent or sale.
How much does it cost to list a property?
We offer different subscription plans. The Starter plan allows 1 listing, Pro allows 10 listings, and Business allows unlimited listings. All plans include our core features.
Can I list the same property for both rent and sale?
Yes, you can create separate listings for the same property - one for rent and one for sale. This gives you maximum exposure to different types of potential tenants and buyers.
How do I manage my property photos?
You can upload multiple photos for each property and set a primary image. Use our image management tools to reorder, delete, or replace photos as needed.
Communication & Inquiries
How do I contact a property owner?
Each property listing has a contact form. Fill out the form with your message and contact information, and the property owner will receive your inquiry through our secure messaging system.
How do I respond to inquiries about my property?
You'll receive notifications when someone contacts you about your property. You can respond directly through our messaging system to answer questions and schedule viewings.
Is my contact information safe?
Yes, we use secure messaging to protect your privacy. Your personal contact information is only shared when you choose to communicate with other users.
Subscriptions & Billing
What subscription plans are available?
We offer three plans: Starter (1 listing, Free), Pro (10 listings, $29/month), and Business (unlimited listings, $99/month). All plans include AI content generation and viewing scheduling.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your subscription at any time. Changes take effect immediately, and billing is prorated accordingly.
How do I cancel my subscription?
You can cancel your subscription at any time through your account settings. Your subscription will remain active until the end of your current billing period.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and process payments securely through Stripe.
Safety & Security
How do you verify property listings?
We review all property listings for accuracy and completeness. Property owners must provide valid contact information and accurate property details.
What should I do if I encounter a suspicious listing?
If you notice any suspicious or fraudulent listings, please report them immediately using our contact form. We take security seriously and investigate all reports.
Is my personal information secure?
Yes, we use industry-standard encryption and security measures to protect your personal information. Please review our Privacy Policy for detailed information about data protection.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help you with any questions or concerns.
Getting Started Guide
New to our platform? Learn how to create an account and start using our services.
Get Started →Property Owner Resources
Tips and guides for property owners to maximize their listing success.
Learn More →Safety & Security
Learn about our security measures and how to stay safe while using our platform.
Read More →